Return Policy
General Returns Requirements
- Goods returned without a valid Returned Goods Authorization (RGA) number will not be accepted.
- To obtain a valid RGA or authorized extension on an existing RGA, please contact the Customer Service Department at 920-717-1867. Be prepared to provide original purchase information: Purchase Order Number, Confirmation Number and/or Invoice Number.
- Credit will be issued within ten (10) business days of receipt of authorized returned goods.
- Original shipment and handling charges are non-refundable.
- Custom-built units such as Lathes, Mills, Extra Lift Hoists, etc. with installs (i.e. DRO’s, taper attachments, extra length chain and others) cannot be returned for any reason other than Baileigh Industrial error or warranty. Custom-built units being returned for warranty reasons must have been deemed non-repairable by a Baileigh Industrial Authorized Service Center. Custom-built units being returned due to Baileigh Industrial error must be returned in the original container and must be unused.
- Material handling equipment returned in used condition will be scrapped and credit will be denied.
- Unauthorized Non-Warranty returns may be assessed additional restocking fees, returned to sender (freight collect), or disposed of without credit issuance as Baileigh Industrial's discretion.
Overages, Shortages and Damages (OSD)
Since Title To and Risk of Loss for goods passes to the customer upon acceptance of the goods from the carrier, it is critical that the customer inspect the goods for visible damage before signing and accepting delivery. If damage or shortages are suspected, inspect all items immediately to validate condition and accuracy before signing the Delivery Receipt.
Overages and Shortages
Notate any shortages or overages on the Delivery Receipt before signing and immediately contact Customer Service for assistance at 920-717-1867.
When making notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “Short Product” or “Missing Item.”
Example of Proper Notation: Missing 3 of item XXXXX
Overages and Shortages
Although we do our best to partner with carriers that deliver your products in a timely and damage free manner, accidents do happen. Sometimes the outer carton or crate might look damaged but the product is unaffected. If you suspect that a product was damaged in transit, open and complete a detailed inspection.
Visible Damage
If visible loss or damage is apparent at the time of delivery it should be specifically noted on the Delivery Receipt.
- When making a notation on the Delivery Receipt, use specific details and avoid general or generic terms such as “box damage”, “torn” or “subject to inspection.”
- Example of Proper Notation: Box 2 of 2, item XXXXX has crushed outer corner
- Contact Customer Service immediately to report any damages noted on the Delivery Receipt
- Customer Service will initiate replacement orders if needed.
- Customer Service will file a claim with the carrier for goods shipped via Baileigh Industrial Prepaid Freight.
- The customer is responsible for filing any claim with the carrier for goods shipped via Collect or Third Party Freight.
Concealed Damages
Damage that was not apparent at the time of delivery is considered concealed damage.
- The customer must notify Customer Service at 920-717-1867 of all concealed damages within seven (7) calendar days of receipt of the shipment.
- Claims are time-sensitive and must be completed immediately.
- The customer should retain all damaged goods in their originally received containers and condition pending inspection.
- Customer Service will initiate replacement orders if needed.
- Customer Service will file a claim with the carrier for goods shipped via Baileigh Industrial Prepaid Freight.
- The customer is responsible for filing any claim with the carrier for goods shipped via Collect or Third Party Freight.
- 920-717-1867
